Reference

Privacy Policy at beta108

We built this policy so you know exactly what personal data we collect, how we store it, and what control you keep over your own account details.

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beta108 Privacy Policy at beta108
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of our data handling is designed around one principle: collect only what we need, protect it properly, and give you clear paths to control it. Below is how that works in practice across six areas of your account experience.

Encryption in Transit

All data exchanged between your device and our servers travels through SSL-encrypted connections. This applies equally whether you access the lobby from a mobile browser or a desktop session — your login credentials, payment references from DANA or GoPay, and…

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand page performance. No cookie stores your e-wallet credentials.

Account Security

Your account is protected by password and, where available, OTP verification sent to your registered phone number.

Data Retention

We retain transaction records and identity data for the period required by applicable regulations in eligible regions. Once retention obligations expire, we securely delete or anonymise the data.

Third-Party Sharing

We share data only with payment processors (to settle your DANA, OVO, or GoPay transactions) and fraud-detection partners. Each third party operates under a data-processing agreement that limits use strictly to the service they provide for us.

Your Right to Request Changes

You may request correction, export, or deletion of your personal data by contacting support. We process correction requests promptly.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have questions about how your data is handled, want to request a copy of your stored information, or need to flag a concern about unauthorised access, we provide multiple contact paths so you can reach us in the way that suits you.

Live Chat Open live chat from any page on the site. Ask for a privacy-specific agent who can walk you through data requests, deletion timelines, or account verification questions without transferring you to another queue.
Email Send a detailed privacy enquiry to our support email. Include your registered account email and a description of what you need — data export, correction, or deletion. We acknowledge receipt and respond with next steps.
Account Settings Inside your account dashboard, the privacy section lets you review stored details, update contact information, and toggle communication preferences without needing to contact support first.

Common Questions About Your Privacy

These are the privacy-related questions we receive most often through live chat and email. If your concern is not covered here, reach out directly and a support agent will walk you through it.

We collect your name, email, phone number, and preferred e-wallet selection (DANA, OVO, or GoPay). During deposits we also receive a transaction reference number and the amount. We do not store your e-wallet PIN or biometric authentication data.

No. We never sell, lease, or trade your personal data to third-party advertisers. Data is shared only with payment processors and fraud-detection services under strict contractual limits, solely to keep your transactions and account secure.

Open live chat or send an email to our support team with the subject line 'Data Export Request.' Include your registered email. After identity verification, we compile a summary of your stored data and send it to you within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We verify your identity first, then remove all data not subject to mandatory retention under applicable local regulations. We confirm once deletion is complete.

We never store your e-wallet PIN, password, or biometric data. We only retain the transaction reference and amount needed to reconcile your deposit or withdrawal. The authentication step happens entirely within your e-wallet app.

We use session cookies for login persistence and analytics cookies for page-performance tracking. Neither cookie stores payment or identity credentials. You can disable or clear cookies in your browser settings; this will log you out and require a new session.

Transaction records are retained for the minimum period required by regulations applicable in eligible regions. After that window closes, records are securely deleted or anonymised. You can ask support for the current retention schedule that applies to your account.

Upon account closure, we mark your profile for deletion. Data subject to regulatory retention remains stored securely until the obligation expires, then it is permanently removed. Marketing and preference data is deleted immediately upon closure confirmation.

Whether you access the lobby from a phone browser or switch between devices, all traffic is SSL-encrypted. Session tokens expire after inactivity, and OTP verification adds another layer if you log in from a new device or network.

Reach our support team immediately through live chat — it is the fastest channel. An agent will lock your account, initiate a security review, and guide you through resetting your password and verifying recent activity to identify any unauthorised actions.

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